Privacy Policy

This privacy policy explains how this. is. matrescence ("we", "us", "our") collects, uses and protects information about you when you visit our website or engage with our coaching, workshop or consultancy services. We are committed to handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

this. is. matrescence is a sole trader coaching practice operated by Catherine Pritchard, based in the United Kingdom. For the purposes of UK data protection law, we are the data controller of your personal data.

You can contact us at catherine@thisismatrescence.uk.

What information we collect

• Contact information you provide via our website contact form, email, social media or discovery call (e.g. name, email address, phone number, organisation name).
• Information about you and your circumstances shared during discovery calls and coaching sessions, where relevant to the work.
• Marketing preferences, where you have opted in to receive emails from us.
• Technical information automatically collected when you visit the site, such as IP address, device, browser type and pages visited (see our Cookie Policy).

How we use your information

• To respond to enquiries and arrange discovery calls.
• To deliver and administer our coaching, workshop and consultancy services.
• To process payments and keep accurate financial records.
• To send marketing emails, where you have opted in (you can unsubscribe at any time).
• To improve our website and services through aggregated, anonymised analytics.
• To meet our legal, regulatory and accounting obligations.

Lawful bases

We rely on the following lawful bases under UK GDPR:

• Consent — for marketing emails and non-essential cookies.
• Contract — to deliver the services you've booked.
• Legitimate interests — to respond to enquiries, run the business, and improve our services.
• Legal obligation — to comply with tax, accounting and other regulatory requirements.

How long we keep it

We keep enquiry data for up to 24 months after our last contact, client records for up to 7 years (for tax and insurance purposes), and marketing data until you unsubscribe.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us run the business — for example, email and scheduling tools, payment processors, accountants and website hosting. All providers are bound to keep your data secure and to only process it on our instructions.

Your rights

You have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your data, where there's no legal reason to keep it.
• Object to or restrict our processing of your data in certain circumstances.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We take appropriate technical and organisational measures to protect your data, including secure passwords, encrypted storage where possible, and limiting access to those who need it.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Questions about this policy or your data? Email catherine@thisismatrescence.uk.